Just select your product, add it to the cart, and click “Checkout.” You’ll receive order updates via SMS and email.

Yes! You can place orders via WhatsApp or by calling us at 0792373777. We’ll confirm your order and arrange delivery.

We accept M-Pesa Paybill, M-Pesa on Delivery (within Nairobi), Visa, Mastercard, and Bank Transfers.

No, you can checkout as a guest. However, creating an account helps you track orders, save favorites, and get special offers.

Yes. All products sold by TukoHub are 100% authentic, brand new, and come with manufacturer warranties.

Absolutely. We offer installation, maintenance, and repair services on most tech and solar products purchased from us.

Contact our technical team for advice before purchase, or check detailed product specs on the product page.

We deliver across Nairobi and major towns in Kenya. Contact us for specific regional delivery options.

Standard delivery within Nairobi takes 1-3 business days. Regional deliveries can take 3-7 days depending on location.

Yes, once your order ships, you will receive a tracking number via SMS or email.

Products can be returned within 7 days if faulty or not as described. Items must be in original packaging with proof of purchase.

Refunds are processed within 5 business days after we receive and inspect the returned item.

Yes, for hygiene and safety reasons, some products like fragrances and opened electronics may not be eligible for return.

TukoHub is a verified, registered business in Nairobi. We’re backed by real engineers and certified installers. Learn more about our story on the About Page.

We handle complaints personally. Contact us via email or call/WhatsApp 0792373777 for fast assistance.

Yes. We’re based in Nairobi and welcome walk-in clients. View directions on our Contact Page.

Definitely. See our real client setups and ongoing projects on our blog and Project Gallery.

We offer solar energy systems, CCTV installations, smart lighting, Wi-Fi solutions, and general electrical services. Learn more on our Technical Services page.

Yes. Book a visit for a full energy consumption analysis and recommendation. Call us at 0792373777 or submit a request via the contact form.

We do. Resellers, SMEs, and offices can enjoy volume discounts and special service packages. Visit our Shop or reach out to our team for a tailored quote.

Yes. Whether it’s a solar setup, smart gadgets, or security system — we build solutions that suit your needs. Visit Technical Services to learn more.

TukoHub is built by engineers, not middlemen. We don’t just sell — we support, guide, and build long-term relationships. Check out our About Page to see why customers trust us.

Visit our online booking page, choose your service, and submit the form. A technician will call to confirm the details.

Yes! You can still request installations or repairs for any product, even if it wasn’t bought from us. Book a service here.

Most services start from KES 1,500. Pricing depends on your location and service type. We’ll confirm the exact cost after reviewing your request.

We currently serve Nairobi, Kiambu, Murang’a, Machakos, Ngong, Nyandarua, and Kirinyaga. More areas are being added regularly. Check coverage here.

Yes, in some regions like Nairobi and Kiambu. Submit your request before noon to increase chances. Need it faster? Chat with us on WhatsApp.

It could be due to shading on panels, inverter faults, or poor wiring. Book a technical check-up or contact us at 0792373777 for diagnostics and servicing.

First, check power supply and storage settings. Ensure the DVR or NVR is functional. If issues persist, visit our services page or reach out for support.

It may be a Wi-Fi range issue, app error, or device pairing problem. Reboot your router and reconfigure lights using the mobile app. If problems continue, our installers can assist.

Extenders need to be placed mid-point between your router and the weak area. Avoid thick walls or metal objects nearby. Check our blog for a full guide or book an onsite survey.

This could mean low battery voltage, overload, or system misconfiguration. Call our tech team at 0792373777 or visit the Services page for help.

Absolutely. We use industry-standard encryption and security protocols to protect your personal and payment information.

Yes! Our website is fully responsive and works smoothly on smartphones and tablets.

You can reach us via email at info@tukohub.com or call/WhatsApp us at 0792373777.