Installation and Technical Support Policy

Effective Date: [Insert Date]

At TukoHub Tech Store, we are committed to providing high-quality installation services and ongoing technical support for all eligible products purchased from www.tukohub.com. This policy outlines our approach, timelines, and scope of services.

1. Scope of Installation Services

Installation services are available for the following product categories:

  • Solar energy systems (home and commercial)
  • Security and surveillance systems (CCTV, alarms)
  • Smart lighting and automation devices
  • Networking and data cabling systems
  • Interior lighting fixtures and advanced electrical setups
  • Selected computers and electronics requiring configuration

Installations are done by our licensed electrical and solar technicians following safety standards and manufacturer recommendations.

2. Booking and Coordination

Once you place an order that includes installation, our support team will:

  • Confirm your order and preferred installation date
  • Conduct a pre-installation assessment (virtually or on-site, where applicable)
  • Schedule the technician team and provide necessary preparation instructions

3. Installation Timelines

Standard timelines after order confirmation:

  • Nairobi Area: 1–3 business days
  • Other Major Towns: 3–5 business days
  • Remote Areas: 5–10 business days (subject to access and scheduling)

Note: Custom or large-scale projects may require longer lead times.

4. Emergency Installation Services

We offer emergency or same-day installation options for critical systems (e.g., security or power-related products) within Nairobi:

  • Subject to availability and a premium service fee
  • Bookings must be made before 11:00 AM
  • Call our support line directly to arrange

5. After-Sale Technical Support

All products sold with installation services come with:

  • Free support for 30 days after installation (troubleshooting, adjustments)
  • Affordable service calls thereafter for reconfiguration, relocation, or upgrades
  • Access to spare parts and replacements for supported products

6. Customer Responsibilities

To ensure a smooth installation experience, customers are expected to:

  • Ensure site access on the scheduled installation day
  • Provide any necessary infrastructure (power source, mounting space, etc.)
  • Clear the area and remove obstructions before the technician arrives

7. Limitations

Our installation services do not cover:

  • Third-party products not purchased from TukoHub
  • Any form of structural or civil modification
  • Unsafe environments or restricted areas not disclosed beforehand

Contact Us

For booking, inquiries, or emergency services, contact:

TukoHub Tech Store – Installations & Support Desk
📧 info@tukohub.com
📞 0792 373 777
🌐 www.tukohub.com