Payment Policy

Effective Date: [Insert Date]

This Payment Policy outlines the terms and conditions governing all payment transactions on www.tukohub.com. By purchasing any product or service from TukoHub Tech Store, you agree to comply with this policy in full.

1. Accepted Payment Methods

We offer a variety of secure and flexible payment options:

  • Mobile Money (M-Pesa Paybill & Till): Preferred method for fast and verified transactions
  • Bank Transfers: For large or custom orders (details provided on request)
  • Debit/Credit Cards: Processed through our secure online checkout gateway
  • Cash on Delivery (COD): Available only within Nairobi and for orders below KES 20,000
  • Invoiced Payments: For business clients, resellers, and long-term contract orders (subject to approval)

2. Payment Timing

All payments must be completed before delivery or installation, unless otherwise agreed upon in writing. For:

  • Standard Orders: Full payment is required at checkout
  • Installation Projects: 70% upfront deposit, 30% upon completion
  • Bulk or Custom Orders: A negotiated deposit will be required, as indicated in your quotation

3. Transaction Confirmation

Upon successful payment, you will receive a confirmation via:

  • SMS or email receipt
  • Order status update on your account dashboard (if registered)
  • Follow-up call from our team for delivery or installation coordination

4. Currency

All transactions on our platform are processed in Kenyan Shillings (KES). If you use a foreign card, your provider may apply a conversion rate or extra fees.

5. Payment Security

We prioritize your safety through:

  • SSL encryption across the website
  • Secure payment gateways with multi-level authentication
  • Manual review of suspicious transactions

Note: TukoHub will never request your PIN or full card details via phone or email.

6. Failed or Delayed Payments

In the event of a failed transaction:

  • Please check your mobile network or bank for confirmation
  • Contact our support team if payment was deducted but the order wasn’t confirmed

Delayed payments beyond agreed timelines may lead to order cancellation or rescheduling of delivery.

7. Disputes & Refunds

Refer to our Purchase, Return, and Refund Policy for eligibility and procedures regarding disputed or reversed payments.

Contact Us

For any inquiries or support regarding payment methods, contact:

TukoHub Tech Store – Billing & Finance Desk
📧 info@tukohub.com
📞 0792 373 777
🌐 www.tukohub.com