Warranty and Service Policy

Effective Date: [Insert Date]

At TukoHub Tech Store, we stand behind the quality of our products and services. This Warranty and Service Policy outlines your rights and our obligations concerning product warranties, on-site installations, emergency response, and after-sale support.

1. Warranty Coverage

We provide a warranty on select products covering manufacturing defects and operational issues, subject to the following:

  • New products generally come with a standard 6 to 12-month warranty, depending on the product category and manufacturer.
  • Refurbished products carry a limited 3-month warranty unless otherwise stated at the time of purchase.
  • Warranty only applies if the product is used under normal conditions and installed as per recommended guidelines.

2. Exclusions

This warranty does not cover:

  • Damage caused by misuse, unauthorized modifications, electrical surges, or environmental factors (e.g., water, fire).
  • Consumables such as batteries, bulbs, fuses, and wiring unless specifically stated.
  • Products installed or tampered with by third parties not affiliated with TukoHub.

3. Installation Procedures

For products requiring setup or technical configuration (e.g., solar panels, surveillance systems, smart devices):

  • Installation is handled by our licensed professionals, scheduled within 2–5 business days after delivery, unless agreed otherwise.
  • Clients must ensure access and readiness of the installation site on the scheduled date.
  • Clients can request emergency installations, which are prioritized and completed within 24–48 hours at an extra fee.

4. Service and Maintenance

We offer routine and preventive maintenance services for eligible products:

  • Maintenance schedules will be shared upon installation or delivery.
  • Support may be delivered on-site, remotely, or through approved service centers.
  • We maintain records of service history for registered users and provide alerts for scheduled service check-ups.

5. Emergency Support

We offer emergency technical assistance for urgent system faults or product failures:

  • Available within Nairobi and surrounding areas, 7 days a week.
  • Customers should call our hotline or email us describing the issue.
  • Emergency call-out charges apply depending on location and time of day.

6. How to Claim Warranty

To make a warranty claim:

  • Email info@tukohub.com with your order number, issue description, and relevant photos or videos.
  • Our team will evaluate the claim and provide further instructions.
  • Claims may result in a repair, replacement, or service, depending on warranty terms.

7. Contact Us

For any warranty-related inquiries or to request service support, please contact:

TukoHub Tech Store
Email: info@tukohub.com
Phone: 0792 373 777
Website: www.tukohub.com